DELIVERY & EXCHANGES

DELIVERY

NEKOKO jewelry is thoughtfully crafted and carefully prepared before it leaves our studio. We want each piece to receive the time, care, and attention it deserves.

For made-to-order, bespoke, or custom pieces, please allow approximately 6 weeks or longer for production, depending on the complexity of the design. Specific timelines will be stated on the individual product page or confirmed with us at the time of purchase. As each piece is individually made, these timelines are estimates and may be subject to change.

Ready-to-ship pieces will be prepared for shipment once your order has been confirmed.

All domestic packages are shipped with tracking, and a signature may be required upon delivery to ensure your piece arrives safely.

We offer complimentary shipping within the United States on orders over $500. For orders under $500, shipping fees may apply and will be calculated or confirmed before shipment.

We also offer shipping outside of the United States. As international shipping timelines, available carriers, customs duties, and import taxes may vary by destination, please contact us for more specific details before placing your order.

Please note that customs duties, import taxes, and any additional fees for international shipments are not included in your order total and are the responsibility of the customer. NEKOKO is not responsible for calculating these charges. If an order is returned, rejected, or cannot be delivered due to unpaid customs duties or import fees, any shipping, return, or restocking fees may be deducted from the final credit.

If you have any questions about shipping, please feel free to contact us before placing your order.

EXCHANGES

We want you to feel confident and happy with your piece. If you have any concerns about your order, please contact usand we will do our best to assist you.

Due to the personal nature of fine jewelry, all custom, bespoke, made-to-order, modified, and personalized pieces are final sale and cannot be returned or exchanged.

Ready-to-ship pieces may be returned for store credit only within 7 days of delivery, as shown by the tracking or signature confirmation. To be eligible, the piece must be unworn, unaltered, in its original packaging, and in its original condition suitable for resale.

Please contact us before sending any item back. Returns sent without prior approval may not be accepted.

Store credit will be issued once the returned piece has been received and inspected by our team. NEKOKO reserves the right to refuse a return if the piece shows signs of wear, damage, alteration, or is not returned in its original condition.

Shipping fees, customs duties, taxes, and return shipping costs are non-refundable. The customer is responsible for safely returning the piece to us with tracking and appropriate insurance.

For hygiene reasons, earrings and pierced jewelry may not be eligible for return or exchange.

In the rare case that your piece arrives damaged, or if you believe there is an issue with your order, please contact us as soon as possible so we can review the matter and help find a solution. Repairs for damage caused by normal wear, accidental damage, improper care, or misuse may be chargeable.